Shipping policy
Thank you for visiting and shopping at Cara's Cookies.
Domestic Shipping Policy
Cara's Cookies ships to addresses within Massachusetts, US.
Shipment processing time
All orders are processed within 1–3 business days of receipt, unless otherwise specified during high volume times or closure.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Rates are calculated based on USPS shipping rates, and USPS 1-2 day shipping is prioritized at the checkout selection.
Shipment to P.O. boxes or APO/FPO addresses
Cara's Cookies ships via USPS to addresses within Massachusetts, including APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Cara's Cookies is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Cara's Cookies is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. USPS claim center can be found here. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside Massachusetts, US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Cara's Cookies will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but USPS has reported that it was delivered, please contact your local post office to report the issue. We suggest requesting the post office check the GPS coordinates of where the package was scanned/marked delivered. Stolen shipments should be reported to your local law enforcement. For assistance with reports, evidence of your order, or other questions/support regarding missing or stolen shipments, please contact us:
- Call 508-506-3015
- Or alert us at info@carascookiesma.com